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Operating leadership for hospitality, food & beverage, and retail businesses.
We embed inside your operation — not just advise on it. Twenty-five years running the businesses founders and boards can’t afford to get wrong, from hotel portfolios and luxury dining to a 150+ unit food-tech platform across three countries.
Free, 30-minute conversation. No pitch.
Experience across leading organisations
Operational complexity
Processes, systems and structures that no longer match the scale of the business.
Leadership & accountability
Unclear ownership, capability gaps and teams struggling to execute consistently.
Performance & visibility
Reporting, operating cadence and decision-making that are not keeping pace.
Turnaround & transition
Periods of underperformance, rapid growth, ownership change or organisational realignment.
The Operations Diagnostic
The Operations Diagnostic is a focused assessment of how the business is actually operating — not how the organisation chart or reporting says it operates. Through observation, stakeholder conversations and operating analysis, we identify the issues constraining performance, the priorities that matter most and what should happen next.
Fixed scope
Approximately two weeks
Written findings
HOW WE CAN WORK TOGETHER
Experienced leadership for businesses navigating growth, change and complexity.
Lightwheel brings direct experience from complex hospitality, food & beverage and multi-unit businesses into every engagement.
The focus is practical: understand what is happening inside the operation, identify what needs to change and work alongside leadership to strengthen execution.
The job isn't finished when the operation improves.
It is finished when the people inside the business can sustain it.
Lightwheel works on the operating system and the leadership capability behind it — so progress doesn't depend indefinitely on the external advisor.
01 — Discovery Call
A 30-minute conversation to understand the situation and determine whether there is a fit.
02 — Operations Diagnostic
A fixed-scope assessment of what is happening inside the operation and where intervention will have the greatest value.
03 — Engagement Plan
Clear priorities, scope and investment based on what the Diagnostic reveals.
04 — Embedded Leadership
Fractional operating leadership to execute, build capability and create a stronger operating cadence.